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Job order - J1013-0054 - Permanent Full-Time
Title Intake Clerk (Clerk Typist IV)
Category Administrative/Support/Clerical
City Edmonton, Alberta, Canada

Job Description Intake Clerk (Clerk Typist IV)

Position Overview:
The Dispute Resolution and Decision Review Body requires an enthusiastic self-starter possessing excellent secretarial skills to fill the above noted position.

Responsibilities:
Provide high quality admin support to Resolution Specialists of DRDRB, which would include proofreading decisions, answering inquiries, and collaborating in a consulting role with the Customer Service Department.
Respond to internal and external phone inquiries and/or direct callers to appropriate individuals.
Receive and review Requests for Review and assign to Resolution Specialists
Review Appeals Commission documentation to determine the proper distribution and action to be taken, updating eCO as necessary.
Finalize DRDRB decisions, ensuring accuracy of formatting, issues, and final decision on eCO.
Monitor DRDRB eCO desks on a daily basis, correctly auctioning and/or forwarding tasks.
Open and determine action/distribution of incoming mail and faxes.


Qualifications:
High School Diploma with considerable related secretarial experience. Certificate or diploma in Office Administration would be an asset.
Experience in various systems (Microsoft Office applications and Lotus Notes).
Knowledge of WCB systems is essential (i.e. CIS, IMAGE, eCO, AIMS).
Typing skills (60-65 words per minute).
Exceptional communication and interpersonal skills, proven organizational abilities.
Excellent time management and ability to manage a high volume of work in a busy environment.
Knowledge of medical terminology is beneficial.
Work well both independently and within a team.
Ability to diffuse difficult client situations with tact and diplomacy.
An equivalent combination of education and experience may also be considered.


Salary:
Salary Range 6 Start Rate: $43,632.00 to
Job Rate: $48,480.00 per annum


Note:
Please submit resumes quoting tracking #J1013-0054) on-line at www.wcb.ab.ca/public/. External candidates will also be considered.

Posted: October 24, 2013

Closes: November 6, 2013



Skills

Reference 379

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