Career and Jobs

Job ID:

J1013-0806

Prospective Student Services Coordinator

Strategic Enrollment Management - Liaison

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Job Type: Regular Full Time

Open Positions: 0

Posting Date: October 24, 2013

Closing Date: November 03, 2013

Union affiliation: SSUO

Job Reports To: Liaison Manager, Francophone Market and Liaison Manager, English and Immersion Markets

Job Description

Salary (Grade: 10)

Hiring salary range Salary range maximum
$57,105-$65,503 $73,901

Position Purpose

Ensures that all services to prospective students and their stakeholders for which he/she is responsible (enquiries, campus tours, telecounselling, on-campus events, etc.) are managed so as to meet the needs of the various customers. Maintains, develops and coordinates the activities, events and projects related to services offered to prospective students and their stakeholders. Ensures that an effective communication and administrative support system is in place to provide a high standard of service to all Liaison Office clients. Oversees the analysis of data and production of reports that are of significant strategic value to the Liaison Office. Provides managerial leadership to two support staff and a team of more than thirty student ambassadors (Work-Study Program). This position involves building significant and direct ties with prospective students, guidance counselors, schools, faculties, services and the general public. The Prospective Student Services Coordinator represents the University of Ottawa as an expert. The incumbentís role is crucial to maintaining the positive reputation of the University of Ottawa.

Essential Qualifications

Knowledge of marketing, public relations and/or communications, or a combination of education and experience in these fields
Knowledge of Canadian secondary and post-secondary education systems as they relate to 16-to-22-year-olds and the work force
Experience in public relations, communications or liaison in order to maintain effective relationships with educational staff members, parents, students and other university stakeholders
Extensive knowledge of the University of Ottawa and its programs, services and administrative procedures
Experience in project management and event coordination. Strong organizational skills
Experience in developing promotional materials (web content, publications, brochures, promotional items)
Experience in using computer software suites, including those used for word processing, data base creation and management, presentations, email and Internet. Experience in using CRM (Talisma) is an asset

Key Competencies required at the University of Ottawa

Planning: Organize in time a series of actions or events in order to realise an objective or a project. Plan and organize own work and priorities in regular daily activities.

Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.

Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.

Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

Other required competencies
Ability to conduct research independently, by Internet, telephone and in person, in order to respond to important questions and inquiries
Ability to understand and draw upon a vast body of detailed knowledge
Demonstrated leadership skills and experience in human resources management and training
Bilingualism (spoken and written) including experience in bilingual administrative writing (French and English)

Key competencies required at the University of Ottawa:
Planning: Organize in time a series of actions or events in order to realise an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

Note

Applications from employees belonging to the bargaining unit SSUO will be considered first. The University also accepts external applications; they will be selected in second place.

Schedule with an average of 35hrs/week.

CODL certificates can be considered an asset. Donít forget to add them to your resume.

We thank all candidates for applying. We will only contact candidates selected for further consideration.

If you are invited to continue the selection process, please notify us of any particular adaptive measures you might require. Any information you send us will be handled respectfully and in complete confidence.

Remember to upload a current version of your CV into the My documents section of your career profile (please include the job ID number, i.e. J0000-0000, in the title of your document).

Thank you for your interest in a position with University of Ottawa. This posting has now closed. To view our current available career opportunities, please visit our Career Opportunities page.