Job Number - J0114-0214 - Agency/Search Firm
Field Service Technician
Burnaby, British Columbia, Canada
Posting Expiry Date (dd/mm/yyyy):
The main function of the Field Service Technician will be to test, troubleshoot, repair and/or replace electronic devices on customer site.
Test electronic devices and diagnose problems.
Efficiently troubleshoot various devices while respecting customer satisfaction and cost control.
Communicate with the Service Desk to confirm, update and close service calls.
Communicate with the technical support team if necessary.
Replace varied pieces of the equipment and offer training to customers concerning their functioning.
Install and upgrade software.
Maintain an updated inventory of all new, used and returned equipment.
Perform preventative maintenance on all equipment.
Fill in work orders, expense reports, inventory sheets and timesheets properly and submit them on time.
Post-secondary education diploma in electronics or information technology.
1-2 years of experience as a technician in client service.
Ability to test and troubleshoot basic electronic (analog and digital), POS and PC-related systems.
Very strong customer service skills.
Very strong time management and priority management skills.
Excellent knowledge of English (written/spoken).
Possession of a valid driving license.
Shift work requiring the Field Service Technician to be available during the workweek and on weekends.
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