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Job Number - J0714-0071 - Full Time

Title: Channel Support Representative
No.Openings: 2
Category: Sales
Position Location: Toronto, Ontario, Canada
Date (d/m/y): 11/07/2014
Posting Expiry Date (dd/mm/yyyy): 31/07/2014
Department: Sales

Job Description Moneris Solutions Vision: Every day, we deliver innovative technology, secure and reliable payment solutions, and an outstanding experience to our customers and partners.

As Canada’s largest provider of payment processing solutions, Moneris offers innovative payment services for over 350,000 merchants in every industry segment. Moneris provides the hardware, software and systems needed to improve business efficiencies and manage point-of-sale transactions.

Why work at Moneris?
We offer an innovative, high growth, fast-paced environment which can help you develop and prosper in your career. We offer an attractive Total Rewards compensation and benefits package that rewards excellence and retains top performers.

What Moneris offers you:
We will continually invest in the people and technologies that drive cost efficiencies and provide superior payment solutions to our customers. With that in mind, we strive to keep our employees challenged, satisfied and confident which contributes to the overall success of Moneris.

Are you ready for the Moneris difference? We are looking for you to:
• Join a dynamic work environment
• Apply your creativity
• Work for a company that operates with integrity
• Be challenged
• Work in a team-focused environment
• Have Fun

Position Title: Channel Support Representative

Position Mandate:
The Channel Support representative is responsible to the Manager, Sales Initiatives for providing boarding support to internal and external customers (Independent Sales Organizations and Consultants). This is in relation to boarding a merchant, providing reporting, and managing inquiries received via email or phone.

Key Activities Include (but are not limited to):
- Establish rapport and maintain client relationships and communication with our key sales channels (ISO/ISC offices) and with cross-functional internal groups.
- Provide a high level of customer service while managing inquiries regarding the boarding process.
- Achieve and exceed performance expectations by meeting daily, weekly and monthly input targets.
- Manage priority situations and escalations through the boarding process for the organization.
- Provide input-support to the channels who input their orders into the boarding system.
- Monitor daily application flows and ensure that application status is tracked.
- Keep current and informed on new product and market trends in the Payments industry, and use the information during merchant conversations.
- Manage deficiencies in the boarding process and provide coaching to the channel as required.
- Monitor and manage changes to the lead management application flows, as required.
- Perform other job-related duties as assigned.

Requirements:
- Demonstrated experience learning and mastering proprietary software systems
- Experience working in a customer service and/or sales environment with demonstrated ability to grasp and apply new skills and concepts to meet all operational targets
- Exceptional customer service orientation, with ability to employ effective interpersonal skills to meet targets and deadlines
- Proven ability to problem-solve in an effective way that produces creative value-added results
- Strong verbal and written communication skills, with the ability to effectively communicate and influence customers and channels
- Proficiency with MS Office Suite (Excel, Word, PowerPoint)
- Proven ability to effectively use time management and organizational skills to consistently meet deadlines without compromising other performance standards
- Experience in the electronic payments industry is preferred
- Post-secondary education is preferred
- Bilingualism in English & French is an asset
- Full flexibility to work rotating shifts between the hours of 8am-8pm, Monday through Friday

Special Conditions:
- There are two full-time permanent positions available in our Toronto Head Office located at 3300 Bloor Street West.

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